Official Documents

Bmi123 Privacy Policy — Member Personal Data Protection

Bmi123 is fully committed to protecting the privacy and personal data of every member. This policy transparently explains how we collect, use, store, and protect your information.

Updated: 1 January 2026 Bahasa Melayu (Malaysia) SSL 256-bit Reading time: ±7 minutes
Scope of This Policy
  • Data Collected
  • Data Usage Purpose
  • Information Sharing
  • Security & Encryption
  • Your Rights as a Member
  • Cookie Policy
Advanced Encryption Technology

All bmi123 member personal data is protected by SSL 256-bit encryption — the same industry standard used by leading banking institutions worldwide.

No Data Sales

Bmi123 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes.

Full Control in Your Hands

You have the full right to access, correct, download, or request deletion of your personal data from bmi123's systems at any time.

Secure & Isolated Servers

Member data is stored in data centres protected by multi-layered firewalls, strict physical access controls, and automatic backup systems to prevent data loss.

Legal Compliance

Bmi123's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international regulatory requirements.

Marketing Communication Controls

You may opt out of any marketing communications from bmi123 at any time through the preference settings in your account, with no hassle.

1Privacy Policy Introduction & Scope

Welcome to the bmi123 Privacy Policy. This document constitutes a legally binding agreement between you as a member and the bmi123 platform, explaining transparently and in detail how we handle your personal data.

Bmi123 understands that privacy is a fundamental right of every individual. In an increasingly complex digital era, members' trust in the platforms they use depends greatly on how those platforms handle their sensitive information. That is why we take a proactive and transparent approach to all matters relating to data protection.

This Privacy Policy applies to all services provided by bmi123, including:

  • The official bmi123 website at the bmi123.pro domain
  • Bmi123 mobile app for Android and iOS
  • All games and platform features available to registered members
  • Communications between members and the bmi123 customer support team
  • All financial transactions processed through the bmi123 platform
This Privacy Policy is to be read together with Terms and Conditions bmi123. By using our platform, you agree to the terms set out in both of these documents.

2Personal Data We Collect

Bmi123 practices a data minimisation principle — we only collect information that is genuinely necessary to provide our services, ensure platform security, and comply with legal obligations. The categories of data we collect are:

Data Category Example Information Collection Method
Identity Data Full name, date of birth, identity card / passport number Registration form, KYC process
Contact Data Email address, phone number, mailing address Account registration, profile updates
Financial Data Bank account number, digital wallet details, transaction records Deposit and withdrawal process
Technical Data IP address, device type, web browser, operating system Automated server logs
Usage Data Gaming history, wagering habits, session duration In-platform activity
Communication Data Live chat records, support emails, feedback Interactions with customer support

Data we do NOT collect: bmi123 never collects bank PIN numbers, bank account passwords, full credit card details (CVV / full card number), or any health information without your explicit consent.

Security reminders: bmi123 staff will never ask for your account password through any communication channel. If anyone claims to be a bmi123 representative and requests your password, please report it to our customer support immediately.

3Personal Data Usage Purpose

Every piece of data collected by bmi123 has a clear and lawful purpose. We do not use your data for any purpose other than those stated below:

  • Account management: Creating, verifying, and maintaining your bmi123 account securely.
  • Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and efficiently.
  • Identity verification (KYC): Meeting anti-money laundering (AML) and know your customer (KYC) requirements mandated by regulatory authorities.
  • Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
  • Customer support: Resolving enquiries, complaints, and technical support requests effectively.
  • Responsible gaming: Monitoring gaming habits to identify signs of addiction and provide appropriate assistance.
  • Service Improvements: Analysing usage data in aggregate (without identifying individuals) to improve the platform experience.
  • Marketing communications: Sending information about promotions, bonuses, and the latest offers — only to members who have given their consent.
  • Legal compliance: Fulfilling reporting and compliance obligations to relevant regulatory bodies.
All data processing at bmi123 is conducted on the basis of one of the following valid legal grounds: your consent, contract fulfilment, legitimate interests, or legal obligation.

4Legal Basis for Data Processing

Bmi123 only processes your personal data on valid legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). These bases are:

  • Consent: For marketing communications and optional data use — you may withdraw this consent at any time.
  • Contract performance: To process transactions, manage your account, and provide the services you request.
  • Legitimate Interest: For fraud prevention, platform security, and service improvements.
  • Legal obligation: To fulfil KYC, AML, and reporting requirements to the relevant authorities.

Where we rely on consent as the basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.

5Information Sharing and Disclosure

Bmi123 does not sell, rent, or trade members' personal data to any third party. However, in certain limited situations, we may share information with the following parties:

  • Payment service providers: Payment gateways such as DuitNow, FPX, Touch 'n Go, GrabPay, and Boost require minimal transaction information to process payments securely.
  • Game software providers: Licensed gaming companies providing slots, live casino, fish shooting, and bingo may receive technical data required for game functionality.
  • Cloud service providers: bmi123's data storage infrastructure is managed by certified cloud service providers bound by strict confidentiality agreements.
  • Legal authorities: bmi123 will disclose the required information when ordered by a court, or when necessary to investigate fraudulent activity or financial crime.
  • Business partners: Only in very limited circumstances and with your explicit prior consent.

All third parties receiving data from bmi123 are bound by strict data protection agreements and are only permitted to use that data for purposes specified by us.

Cross-border data transfers: Where data needs to be transferred outside Malaysia, bmi123 ensures that such transfers are carried out with adequate safeguards in accordance with PDPA requirements, including the use of approved standard contractual clauses.

6Data Security and Protection Measures

Bmi123 continuously invests in the latest cybersecurity infrastructure to ensure your personal data is always protected at the highest level. Key security measures we employ include:

  • SSL/TLS 256-bit Encryption: All communications between your device and bmi123 servers are encrypted using TLS 1.3 protocol with 256-bit encryption.
  • Static data encryption: Data stored in bmi123's databases is also encrypted using AES-256 for additional protection.
  • Multi-layered firewall: Our infrastructure is protected by multiple layers of firewalls, including DDoS protection and intrusion detection systems (IDS).
  • Internal access controls: bmi123 staff are only granted access to data required for their specific role, based on the principle of least privilege.
  • Regular security audits: Our systems undergo regular penetration testing and independent security audits conducted by certified cybersecurity experts.
  • 24/7 Monitoring: bmi123's technical security team continuously monitors systems to detect any threats or anomalies.
  • Automatic backup: Data is automatically backed up to a separate secure location to prevent data loss due to system failure.
While bmi123 employs the latest security measures, no system is 100% immune to cyber threats. In the event of a data breach affecting members, bmi123 will notify affected members and the relevant authorities within the timeframe required by law.

7Data Retention Period

Bmi123 retains your personal data only for as long as it is needed for the stated purposes or as required by law. The following are general data retention period guidelines:

  • Active account data: For the entire duration that your bmi123 account remains active.
  • Data after account closure: Up to 7 years after account closure, to comply with financial and anti-money laundering legal requirements.
  • Financial transaction records: Minimum 7 years in accordance with the requirements of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
  • Support communication logs: 3 years from the date of interaction for dispute resolution and service improvement purposes.
  • Marketing data: Until you withdraw consent or request deletion, whichever comes first.

When the retention period expires and no other legal obligation applies, bmi123 will securely delete or anonymise the data in accordance with established procedures.

8Your Rights as a Data Owner

As a bmi123 member, you have the following rights regarding your personal data that we hold. All rights requests will be processed within 30 business days:

Your Rights

Data Protection Rights You Hold

Bmi123 fully respects your rights as a data owner. The following are rights you may exercise at any time.

Right of Access

You have the right to obtain a copy of all personal data we hold about you, including how it is used and with whom it is shared.

Right to Rectification

If any personal data we hold about you is inaccurate or outdated, you have the right to request that we correct it promptly.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data — the "right to be forgotten" — subject to legal obligations binding on us.

Right to Restriction

You may request that we restrict the processing of your data in certain circumstances, such as while you are contesting the accuracy of the data or the validity of the processing.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller if you choose.

Right to Object

You may object to the processing of your data for direct marketing purposes or where processing is carried out on the basis of our legitimate interests.

To submit any request relating to your personal data rights, contact the bmi123 Data Protection Officer via 24/7 live chat customer support, or visit the FAQ us for further guidance.

9Cookie Policy and Tracking Technologies

Bmi123 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of cookies we use:

  • Essential Cookies: Required for core platform functionality — secure login, session management, and security. These cookies cannot be disabled as they are necessary for the platform to operate.
  • Performance Cookies: Collecting information on how you use the bmi123 platform (pages visited, time spent) to help us improve our services. All data is collected anonymously.
  • Functional Cookies: Saving your preferences such as language, display theme, and game settings so you do not need to reconfigure them each time you login.
  • Marketing Cookies: Used to display relevant advertisements and promotions to you. You may opt out of these cookies via the cookie preference settings on our platform.

In addition to cookies, bmi123 also uses technologies such as web beacons (pixels), server logs, and device identifiers for security and platform improvement purposes. All such technologies operate in accordance with this Privacy Policy.

You may manage your cookie preferences through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the bmi123 platform.

10Third-Party Links and Services

The bmi123 platform integrates third-party services to deliver a more complete experience for our members — including licensed game providers, payment gateways, and cloud infrastructure providers.

It is important to understand that each of these third-party providers has its own Privacy Policy, separate from bmi123's Privacy Policy. While we select partners with high data protection standards and bind them with strict data processing agreements, bmi123 is not directly responsible for the privacy practices of those third parties.

Key third-party providers that bmi123 works with include:

  • Internationally licensed game software providers
  • ISO 27001-certified cloud infrastructure providers
  • GDPR-compliant analytics service providers
  • Licensed payment gateway providers in Malaysia

11Children's Privacy

The bmi123 platform is strictly for individuals aged 18 and above. We do not intentionally target, collect, or process personal data of anyone under the age of 18.

Should bmi123 discover that we have collected personal data from an individual under the age of 18 without valid parental or guardian consent verification, we will take immediate steps to delete that data and close the relevant account.

If you are a parent or guardian and believe your underage child has registered an account at bmi123, please contact our customer support team immediately so we can address the matter without delay.

12Privacy Policy Amendment

Bmi123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. Any amendments will take effect immediately upon being published on our platform.

When we make material changes to this Privacy Policy, we will notify you via:

  • In-account notification on your bmi123 account upon your next login
  • Email to the address registered in your account
  • A prominent notice on the bmi123 homepage for a reasonable period

We encourage you to review this Privacy Policy periodically. The "Updated" date at the top of this document indicates when this Privacy Policy was last amended. Continued use of the bmi123 platform after any amendments means you accept and agree to the updated terms.

This Privacy Policy was last updated on 1 January 2026. We are committed to maintaining the highest data protection standards for all bmi123 members.
FAQ

Bmi123 Privacy FAQ

Here are answers to the most frequently asked questions from our members regarding data protection and privacy.

Absolutely not. bmi123 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data is used solely for the purposes stated in this Privacy Policy and nothing beyond that. This is a core commitment of bmi123 to all its members.

You may submit a data access request through bmi123's customer support channels, available 24/7 — either via live chat in your account or by emailing our support team. Please provide sufficient identity verification information. We will process your request and deliver a copy of your data within 30 business days.

When you close your bmi123 account, your marketing data and communication preferences will be stopped immediately. However, bmi123 is legally required to retain your financial and identity records for up to 7 years after account closure to comply with anti-money laundering (AML) requirements and Malaysia's financial regulations. After that period, all data will be securely deleted or anonymised.

Yes, you can stop receiving marketing communications from bmi123 at any time. It's simple — log in to your account, go to notification settings, and disable the marketing communications option. You may also click the "unsubscribe" link found at the bottom of any marketing email we send. Your request will be processed within 5 business days.

Yes. All financial transactions at bmi123 are processed through licensed payment gateways using the same SSL 256-bit encryption as major banks in Malaysia. bmi123 does not store your credit card details or banking passwords — all payment processing is handled directly by certified gateway providers. Our real-time transaction monitoring system is always active to detect any suspicious activity.

If you believe that bmi123 has violated your privacy rights, the first step is to contact our customer support team directly to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department (JPDP) of Malaysia, the body that regulates the PDPA in this country. bmi123 cooperates fully with investigations by the relevant regulatory authorities.
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